TaskTuna Security Vulnerability Management

The security of our TicketGenius application is of utmost importance to us at TaskTuna. This document outlines our commitment to identifying, managing, and mitigating security vulnerabilities in our software to ensure the safety of our customers' data.


This process covers all aspects of security vulnerability management for the TicketGenius application, from initial detection and assessment, through to resolution and post-incident review.


  1. Vulnerability Identification

    We use several methods to identify potential vulnerabilities in our software, including but not limited to:

    • Automated tools such as Snyk, which scan our code for known vulnerabilities.
    • Manual code reviews performed by our developers.
    • Regular penetration testing conducted by external experts.
  2. Vulnerability Assessment

    Upon identification of a potential vulnerability, our security team will:

    • Assess the potential impact and severity of the vulnerability.
    • Determine the systems, data, and users that could be affected.
    • Prioritize the vulnerability for remediation based on its severity and potential impact.
  3. Vulnerability Remediation

    Our development team is responsible for remediating identified vulnerabilities. This involves:

    1. Developing a fix for the vulnerability.
    2. Testing the fix in a controlled environment.
    3. Implementing the fix in the production environment.
    4. Verifying that the vulnerability has been effectively remediated.

    We aim to remediate all vulnerabilities as quickly as possible, with priority given to high-severity vulnerabilities.

  4. Communication

    We believe in the importance of transparency and communication:

    • When a vulnerability that could affect our customers is identified, we will communicate this to the affected parties as soon as possible, providing information about the issue and any necessary mitigation steps.
    • Once a vulnerability has been remediated, we will inform affected parties about the resolution.
  5. Post-Remediation Review

    After a vulnerability has been remediated, our security team will conduct a post-remediation review to learn from the incident. This may result in updates to our development processes or security measures to prevent similar vulnerabilities in the future.

  6. Continuous Improvement

    We are committed to continuously improving our security vulnerability management process. This involves regular reviews of our processes, staying informed about the latest security threats and best practices, and providing training to our staff.

We encourage anyone who discovers a potential security vulnerability in the TicketGenius application to report it to us at security@tasktuna.ai. We appreciate your help in keeping our application and our users' data secure.